Privacy Policy

Effective Date: June 24th, 2025
Last Updated: June 24th, 2025

This Privacy Policy explains how DarkLoom Studio (“we”, “our”, or “us”) collects, uses, stores, and shares information when you use our website, games, services, and community platforms.

We are committed to protecting your privacy and complying with global data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Canada's PIPEDA.

If you have questions, contact us at: support@darkloomstudio.com

1. Who We Are

DarkLoom Studio is an independent game development studio creating games such as SwordFall. We operate globally and publish content through websites, mobile platforms (iOS/Android), PC stores (e.g., Steam), and social channels (e.g., Discord, YouTube).

2. What This Policy Covers

This Privacy Policy applies to:

  • All games developed or published by DarkLoom Studio (e.g., SwordFall)
  • Our websites (e.g., darkloomstudio.com, swordfall.net)
  • In-game features and online services
  • Customer support and community platforms (e.g., Discord, forums)

3. What Information We Collect

We collect information in the following categories:

a. Information You Provide Directly

  • Account Information: Username, email, password, avatar (if applicable)
  • Contact Info: Email or messages sent through support, feedback forms, or beta signups
  • Profile Data: Game nickname, faction choice, deck loadouts
  • Payment Info: We do not store credit card data. Payments are processed by trusted platforms (e.g., Apple, Google, Steam)

b. Information We Collect Automatically

  • Device Info: OS, device ID, hardware specs, language, IP address
  • Gameplay Data: Match history, in-game purchases, progress, session length
  • Analytics: Crash reports, performance logs, feature usage patterns

c. Information from Third Parties

  • Platforms: Google Play, Apple Game Center, Steam, Discord
  • Social Logins: If used, we may receive your display name, avatar, or unique platform ID

4. Why We Collect Your Data

We use your data to:

  • Operate and improve our games and services
  • Enable gameplay features like matchmaking, inventory, save progress, and multiplayer
  • Personalize user experience and progression systems
  • Provide customer support and fix bugs
  • Send critical service messages (e.g., security alerts or account issues)
  • Protect against cheating, fraud, or abuse
  • Comply with legal obligations

We do not use your data for invasive profiling or sell it to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to:

  • Analyze website traffic and engagement
  • Remember user preferences
  • Detect technical issues

You can manage or disable cookies through your browser settings.

6. When and How We Share Your Data

We may share your data only with:

  • Trusted Service Providers (e.g., hosting, analytics, crash reporting, email services)
  • Platform Partners (e.g., Steam, Apple, Google) to enable purchases, cloud saving, and account linking
  • Law Enforcement or Authorities when required by law or to enforce our Terms of Service
  • Merger or Acquisition Parties in the event of a business sale (with proper protection of your data)

We do not sell your personal data to third parties.

7. Data Retention

We keep your data only as long as needed:

  • Account data is retained as long as your account is active
  • Gameplay data may be retained to support reactivation, analytics, or legal compliance
  • You may request deletion of your data (see Section 10)

8. Children’s Privacy

Our games and services are intended for users aged 13 and above. If we discover that we have collected data from a child under this age without parental consent, we will delete it promptly.

9. International Transfers

Your data may be processed or stored outside your country, including in Canada, the United States, or the EU. We ensure appropriate safeguards are in place in compliance with applicable laws (e.g., Standard Contractual Clauses under GDPR).

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data (“Right to be Forgotten”)
  • Object to processing or request data portability
  • Withdraw consent for data use (where applicable)

To exercise your rights, email us at support@darkloomstudio.com with your request and verifying info.

11. How We Protect Your Data

We implement industry-standard security practices including:

  • Data encryption (at rest and in transit)
  • Secure authentication for accounts and backend systems
  • Access restrictions and audit logging for administrative access
  • Regular security reviews and updates

However, no system is 100% secure. Use strong passwords and report any suspicious activity.

Our websites and games may link to third-party platforms or services. We are not responsible for their privacy practices. Review their policies before using their services.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via website updates or in-game messages. Continued use of our services means you agree to the updated terms.

14. Contact Us

For questions, concerns, or data requests, contact us at:
📧 support@darkloomstudio.com